The GTBank customer service number is part of the things bank customers do not pay attention to which is more reason the essence of the provision of customer service becomes undermined if customers are not with the right knowledge of it.
This article provides guides on
- GTBank Customer Service Number
- Customer Service
- Duties of Customer Service
- GTBank Customer Service
The GTBank Customer Service Number
GTBank customer service number line is 0700 4826 66328, 01-4480000, 08029002900, 08039003900. To speak to an agent, follow the voice prompt or press 2 and 0.
The call center is available 24 hour, +234 700 GTCONNECT, +234 700 482666328, +234 1 4602013, +234 80 3900 3900, +234 80 2900 2900.
There are other means of contacting Gtb customer care.
Social Media
You can reach GTBank customer care through their handles on various social media.
- Facebook: @Gtbank
- Twitter: @Gtbank & @gtbank_help
- Instagram: @Gtbank
- LinkedIn: @Gtbank
Live Chat
There is a provision for chatting with a customer service representative live. You can click the link – https://www.gtbank.com/live-chat
Internet banking – gtbank.com
The Customer Service
Customer service involves providing immediate and instant help to customers that are in need. Customer service is an important part of every organization which has contributed to the growth of each and every organization it’s present in.
Companies use customer service as part of their structure to move closer to their customers to know their needs, as well as to be available for them anytime.
Customer service personnel must possess skills like:
- Great communication skill
- Empathy
- Listening and understanding ability
- Paying attention to details
- Customer relation skills, etc.
Duties of Customer Service Representative
Customer service workers can equally be called a representative of the company simply because they represent. They are the first responders to customers’ immediate needs.
The customer service duties include:
Providing Answers about the Companies Services
Customer service agents are tasked with the responsibility of providing answers to any question asked about the services the company renders. The personnel must be well versed in what the company does in order to be able to provide detailed answers to customers.
Processing and Solving of Customers’ Complaints
The ability to handle customer complaints is required of all customer service personnel. Most especially when customers show frustration, the representative must be able to listen actively and attentively so as to be able to help such customers.
Collection of Feedbacks
Customer service personnel help in gathering feedback from customers, to help the company know areas to improve on.
Also, they keep a tab on how much the help provided to a customer has helped such a customer.
A Proactive Approach to Customers
Customer service has evolved from just listening and responding to customers, it now involves engaging customers in chats either on social media, or emails, reaching out to customers for feedback, etc.
Providing Help to customers
This is one of the basic duties of customer service agents. They are to listen actively to customers’ needs, then sort out ways how to best help the customer. It ensures that transactions are sorted out within minutes.
GTBank Customer Service
Gtbank as a financial institution is not left out of establishing customer care service in their structure. It offers the best customer care service in Nigeria. Always ready to help any time of the day. There is no doubt that the person has contributed greatly to the growth of the bank.
Gtbank customer service help with:
- Funds Transfer
- Account reactivation
- Card issues
- Bills payment
- Checking the account balance
- Processing statement of account request
- Blocking of ATM card
- Error in withdrawing
- Checkbook requests, etc.
Frequently Asked Questions
What is the key to customer satisfaction?
Answer – Communication is the key to customer satisfaction. The way you listen and respond to their complaints goes a long way.
What is good customer service?
Answer – This involves listening, communicating, and helping out customers.
What makes customers happy?
Answer – Trust and attention. When customers find a company they can trust and pay attention to their needs, it makes them happy.
What are the most important things in customer service?
Answer – These are professionalism, patience, empathy, active listening, etc.
Conclusion
Gtb provides numerous avenues for her customers to be well attended to and satisfied. GTBank customer service number is more than one (+234 700 GTCONNECT, +234 700 482666328, +234 1 4602013, +234 80 3900 3900, +234 80 2900 2900), so as to make them accessible and open all round the clock.
